> For the complete documentation index, see [llms.txt](https://docs.alphaess.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alphaess.com/c-and-i-portal/for-enduser/account-basic.md).

# Account and Basic Information

## Login Page

![](/files/f971f36e6fe01aa4a5789c8b503e05bf57c6b5d1)

Please visit the login URL in your browser: <https://cni.alphaess.com/login>

On the login page, enter your username and password, then click the Login button. The system will automatically redirect to the home page.

If login fails, the page will display "Incorrect username or password." Please confirm that the information entered is correct and try again.

If you have not registered an account yet, you can click the Register button to go to the registration page and complete account registration.

If you forgot your password, you can click the Forgot Password button on the login page and reset your password according to the instructions.

**Data Center Selection Instructions**: On the login page, please pay attention to the "Switch Data Center" setting: if you are in Europe, please select "Overseas Node"; if you are outside Europe, please select "Smart Node." Choosing the correct data center helps ensure system access stability and a better user experience.

### Register

![](/files/42fcd8230d89df176be972a61b25e2abcca07aca)

Fields marked with "\*" are required. Please complete them as instructed. Please fill in the registration information truthfully. For the time zone, please select the one corresponding to your current region to ensure the system time and related functions work properly. If the page language does not suit your preference, you can switch languages in the upper-right corner of the page. Chinese, English, and German are currently supported.

**Data Center Selection Instructions**: During the registration process, please pay attention to the "Switch Data Center" setting: if you are in Europe, please select "Overseas Node"; if you are outside Europe, please select "Smart Node." Choosing the correct data center helps ensure system access stability and a better user experience.

### Retrieve Password

Enter your email address on the page and click Get Verification Code (as shown in Figure 1.2.1). The system will send an email containing the password recovery verification code to that email address (as shown in Figure 1.2.2).

Please open your email, enter the verification code received in the email, and click Next to enter the password change page (as shown in Figure 1.2.3).

Enter the new password and confirm password in the corresponding input boxes, then click the Submit button to complete the password recovery process.

![](/files/6a330fac6e1d7accfd832085e86d59d045d0ab02)

<p align="center">Figure 1.2.1</p>

![](/files/8f09f27944d26eae5de94afbbf7ae5d1a9dfbbad)

<p align="center">Figure 1.2.2</p>

![](/files/56ed59691b7e1b6e7d3a28869027fb09049efab4)

<p align="center">Figure 1.2.3</p>