# During Switch

To ensure all users can transition smoothly and securely to the next-generation App, AlphaESS will adopt a phased, gradual upgrade strategy.

* The old version of the App will remain available during the transition period
* Data and core functions between the old and new systems will remain continuous
* The switching process is to "**not affect existing use**" as the highest priority

Switching process:

* After completing sufficient preparations, we will gradually switch users' App versions to the new version. If your device has been migrated, you will receive the following notification on your phone.\
  ![](https://3500615383-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FF8UZRgRjjg1mF4YbfRnx%2Fuploads%2FNyu4uF3S70sNlnE1ye0G%2Fimage.png?alt=media\&token=014e46e7-d3b7-49e9-b421-75122e00bd9c)<br>
* After clicking confirm, you can use the new version of the App.
* Don't worry, all switches will be completed by **2026Q1** .

Notes

* If your device is migrated to the new version, the corresponding web application will also be updated to the new version. You can still use  [cloud.alphaess.com](https://cloud.alphaess.com) to log in, and we will automatically redirect you to the new platform. If the redirection fails, you can manually try using  [portal.alphaess.com](https://portal.alphaess.com) to log in.
* Before the final switch is completed, your device will appear as**offline** , but rest assured, your data will not be lost. We will complete data merging and repairs when the final switch is completed. During this period, if your device experiences a malfunction and requires the installer’s support, we will provide the necessary support to the installer.
