Quick Start
A simpler way to view, manage, and understand your energy system.
The video content is recorded based on AlphaESS V7 and later versions.
If you are looking for older versions, please refer to:AlphaESS App Tutorial: Everything You Need To Know
Please go to App Store or Google Play download the AlphaESS App and log in to your account to get started.
This document is written based on AlphaESS app v7 and subsequent versions. If your version differs from the description here, please wait for AlphaESS to roll out updates gradually; for details see the new AlphaESS app.
Explore more before getting started with AlphaESS.
Create an AlphaESS account
Before using AlphaESS, you need to create an account
Open the App and tap Register
enter your email address and complete verification
set a login password
log in to the App and start using it
One account can manage multiple homes or sites; if you have multiple locations and multiple AlphaESS devices, you do not need to register multiple accounts.
View homes and devices
After successfully logging in you can view your homes and devices.
In most cases, devices have been installed and bound by the installer.
On the home page, view the energy storage systems already running in your home.
Tap "Home Management" to adjust your home information.
Common exceptions
Device is bound to another account — please contact the current owner of the device or your installer for assistance
Invalid serial number — please confirm the serial number on the system chassis and check that your input is correct
Network and connectivity requirements
To ensure stable data synchronization, the device needs to be connected to the internet.
Wired network (LAN) or Wi‑Fi is supported
It is recommended to use a stable home network
When the network is abnormal, the following may occur:
Device shows as offline
Data updates are delayed or cannot be refreshed
It may affect third-party dispatch services (see VPP or other dispatch)
Initial status check
After completing device binding, it is recommended to perform a simple check:
Does the home status show as online
Can you see real-time power data on the home page
If the status is abnormal, it is recommended to contact your installer for inspection first.
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