> For the complete documentation index, see [llms.txt](https://docs.alphaess.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alphaess.com/alpha-partner-legacy/basics/support.md).

# Support services

### Installation Support Services

On the Support page, under Installation Services, you can browse product documents and installation tutorials, making it convenient for you to quickly reference installation information when needed.

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### Feedback Tracking

In "My Feedback", you can get help and support. You can initiate and view feedback tickets, which come in three statuses: "Pending", "Progressing", and "Completed". Click on "My Feedback" to view the complaints you have submitted. Click on "Related Tickets" to see feedbacks related to you, including feedbacks which you have viewing permissions.

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At "My Feedback", clicking on "Initiate" allows you to initiate feedback and fill in relevant information.

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### Help and Feedback

View "Help & Feedback": View the relevant terms you need to obtain support and assistance.\
My Feedback: In this module, you can obtain help and support for complaints, where you can initiate and view complaint tickets.

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Contact Us: In this module, you can contact us for help or technical support. If you need assistance, you can find our contact phone number, email address, website, and physical address.

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---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alphaess.com/alpha-partner-legacy/basics/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.