> For the complete documentation index, see [llms.txt](https://docs.alphaess.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alphaess.com/alpha-partner-legacy/alpha-partner-app-manual-zh/ji-chu/support.md).

# 支持服务

### 安装支持服务

在支持页面的安装服务下，您可以浏览产品文档和安装教程，方便您在需要时快速查阅安装信息。

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### 反馈跟踪

在“我的反馈”中，您可以获得帮助和支持。您可以发起并查看反馈工单，其状态分为三种：“待处理”、“进行中”和“已完成”。点击“我的反馈”可查看您提交的投诉。点击“关联工单”可查看与您相关的反馈，包括您有查看权限的反馈。

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在“我的反馈”中，点击“发起”可提交反馈并填写相关信息。

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### 帮助与反馈

查看“帮助与反馈”：查看获取支持和协助所需的相关条款。\
我的反馈：在此模块中，您可以获得投诉相关的帮助和支持，并可发起和查看投诉工单。

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联系我们：在此模块中，您可以联系我们获取帮助或技术支持。如需协助，您可以查找我们的联系电话、电子邮件地址、网站和实际地址。

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---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alphaess.com/alpha-partner-legacy/alpha-partner-app-manual-zh/ji-chu/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.